Refunds & Returns
If you are not fully satisfied with your purchase for any reason then you may return your goods to us for a full refund (excluding original postage costs) within 14 days of you receiving them. All items must be returned to us in a brand new and totally unused condition. If the item has been used or opened then we will not accept the return. Upon receiving your goods back we will issue a refund to you by the method in which you paid within 3 working days. Please ensure that you contact us before sending anything back so we can log the details as well as provide you with any information needed to process it. Any return postage costs are to be paid by the buyer.
Please return items to:
Unit F16 Northfleet Industrial Estate
We can be contacted by phone: 01322 838131 or by email: firstname.lastname@example.org
All returns are the responsibility of the customer until they reach us.
If your package arrives and the product is damaged or does not function as it should you must report it to us within 48 hours otherwise we will be unable to deal with the matter.
You will be asked to provide evidence of the damages/fault or in some cases we may require the item to be returned to us. If the item is required to be sent back to us we will arrange collection of it via a courier at a time which is suitable for you. We advise to get this done as quickly as possible so we can get your replacements sent out.
Once we have received the evidence we require or the item back to us, your replacements will be sent out. If an item is reported as faulty but upon return of it we find it to be working you will be charged for the cost of returning the item as well as the new postage costs to send it back out.